Amazon Connection Statuses

Your Amazon connection includes a status that indicates whether Origin can currently access and sync your Amazon orders.

If your orders stop syncing or require attention, you'll see one of the statuses below.

Healthy

What It Means

Your Amazon connection is active and working normally.

Origin can successfully access your Amazon order history and sync new orders.

What You Can Expect

• Orders sync normally
• New purchases appear when available
• No action is required

Action Required

What It Means

Amazon requires additional verification before Origin can continue syncing orders.

This can happen when Amazon requests:

• Multi-factor authentication (MFA)
• A one-time verification code
• A CAPTCHA
• Additional account verification

What To Do

1. Open Origin.
2. Locate your Amazon connection.
3. Select Update Connection.
4. Complete the requested verification steps.

Once verification is complete, syncing will resume.

Disconnected

What It Means

Your Amazon connection is no longer active.

This commonly occurs when:

• Your Amazon password changes
• Amazon expires an existing session
• Amazon requires reauthentication

What To Do

1. Open Origin.
2. Select Reconnect Amazon.
3. Enter your Amazon credentials.
4. Complete any verification steps requested by Amazon.

After reconnecting, syncing will resume automatically.

Why Did My Status Change?

Amazon occasionally requires users to verify their identity or reauthenticate their account.

This is a normal security measure designed to protect your Amazon account.

If your status changes, simply follow the prompts within Origin to restore the connection.