Troubleshooting Your Amazon Connection

If you're having trouble connecting or syncing your Amazon account, this article covers the most common issues and solutions.

Incorrect Credentials

What It Means

The Amazon email address or password entered is incorrect.

What To Do

• Verify your Amazon login information.
• Sign in directly at Amazon.com to confirm your credentials.
• Try connecting again.

Important

Login with Apple, Login with Google, and other single sign-on methods are not supported.

You'll need your Amazon email address and password.

Amazon Is Taking Too Long to Respond

What It Means

The connection attempt timed out before Amazon responded.

What To Do

• Wait a few minutes.
• Try connecting again.
• Ensure you have a stable internet connection.

Password Reset Required

What It Means

Amazon requires a password reset before allowing access.

What To Do

1. Reset your password through Amazon.
2. Return to Origin.
3. Reconnect your account using your new password.

Please Update the Origin App

What It Means

Your version of Origin does not support the latest Amazon integration features.

What To Do

Update Origin through:

• Apple App Store
• Google Play Store

Then try connecting again.

Amazon Account Error

What It Means

Amazon returned a generic error during authentication.

What To Do

• Wait a few minutes.
• Try again later.
• Verify your Amazon account is accessible.

If the issue persists, contact Origin Support.

Orders Are Stuck on Matching

What It Means

Origin has imported the order but has not yet found a matching transaction.

What To Do

• Wait for the transaction to post.
• Verify the payment account is connected.
• Use the Match Again option.

Sync Takes a Long Time

What It Means

Origin is still importing and processing your order history.

What To Do

Most syncs complete within a few minutes.

If syncing appears stuck:

1. Close the Amazon Orders experience.
2. Reopen it.
3. Allow syncing to restart.

"This Screen Is Only Accessible Through the App" Message

What It Means

You're attempting to access Amazon Orders from the web.

What To Do

Open the Origin mobile app and access Amazon Orders there. The Amazon experience is currently mobile-only.