My score went down recently. What could have caused this change?

There are several common reasons your credit score may decrease:

Missed or Late Payments
Payment history has the biggest impact on your score. Even one missed payment can cause a noticeable drop.

Higher Credit Card Use
If your balances increase relative to your credit limits, your score may go down. Keeping utilization below 30% is generally recommended.

New Hard Inquiries
Applying for multiple credit accounts in a short period can temporarily lower your score.

Opening a New Account
A new credit card or loan can cause a small, short term dip due to a hard inquiry and reduced average credit age.

Errors on Your Credit Report
Incorrect negative information, such as misreported late payments or accounts, can negatively impact your score.

Get Personalized Answers

For a more specific explanation, ask the AI Advisor directly from your Credit Score page.

You can ask questions like:

• Why did my score drop?

• What changed recently?

• What should I focus on to improve?

The AI Advisor reviews your full credit data and provides personalized, actionable insights based on your unique profile.

Monitoring your credit regularly and reviewing alerts in the app can also help you quickly identify what may have caused a change.