Why Can't I Invite My Partner?

If you receive an error stating that the email address is already associated with an existing Origin account, it means your partner already has an Origin account tied to that email address.

Why This Happens

Each Origin account must be associated with a unique email address. If an email is already being used on an existing Origin account, it cannot be used to accept a partner invitation until the existing account is updated or removed.

How to Resolve It

Option 1: Invite Your Partner Using a Different Email Address

If your partner has another email address, you can send the invitation there instead.

This is the quickest and easiest option, and it won't affect any data on their existing Origin account.

Option 2: Update the Email Address on the Existing Account

Your partner can change the email address associated with their current Origin account, which will free up their original email address for use with the partner invitation.

To update the email address:

1. Click the Gear Icon.
2. Select Profile.
3. Under Personal Information, update the email address.
4. Save your changes.

Once the email address has been updated, you'll be able to send the partner invitation to the original email address.

Option 3: Delete the Existing Account

If your partner would like to use their current email address and no longer needs the existing Origin account, they can delete it.

To delete an account:

1. Click the Gear Icon.
2. Select Security.
3. Click Delete Account.
4. Follow the prompts to confirm deletion.

⚠️ Important: Account deletion is permanent. Once deleted, all data associated with that account will be permanently removed and cannot be recovered.

Please note that account deletion can take 7 days or longer to complete. If you'd like us to expedite the process, email hereforyou@useorigin.com and our team will be happy to help.

Need Help?

If you're not sure which option is best for your situation, or you're running into issues during the process, contact us at hereforyou@useorigin.com and we'll help you get everything set up.