Why duplicate transactions occur?

Duplicate transactions can be frustrating, but in most cases, they shouldn’t occur—especially if your account connection is stable and only linked through a single data provider (like Plaid, MX, or Finicity).

Common Causes of Duplicates:

• Connecting the same account through more than one aggregator

• Connecting the same account (or shared account) through the partner profile

• Temporary syncing errors during account updates

• Changes to how your institution labels or reports transactions

How to Fix It:

If you’re seeing duplicates:

1. Check your connections

   Make sure the account isn’t connected through more than one provider. You can verify this in the Accounts tab of your Origin profile.

2. Reconnect using an alternative provider

   If your account is only connected once, but issues persist, try removing the connection and reconnecting using an alternative aggregator (Plaid, MX, or Finicity).

   ⚠️ Note: Removing an account may result in the loss of historical transaction data, so proceed with caution.

3. Still having trouble?

   Reach out to our Support team! We’ll work with you to troubleshoot and ensure your transactions are accurate and up to date.