What should I do if the transaction information for my connected account is incorrect?

The transaction information you see in Origin comes directly from our data aggregation partners. While rare, syncing errors can sometimes occur and cause transactions to display incorrectly.

If you notice any discrepancies, our support team can work with our partners to help get things back in sync.

To speed up the investigation, please include a screenshot from your financial institution’s website that shows:

• The account name or masked number (e.g., Checking ••••1234)

• The transaction date

• The merchant or description

• The amount

This helps us avoid any back-and-forth and ensures we can resolve the issue as quickly as possible.