I'm being told my provider login credentials are not correct but I am sure they are.

Here’s how to troubleshoot:

1. Manually verify your credentials

   Go to your bank’s website directly and manually type in your username/email and password. This ensures:

   • Your credentials are correct

   • You’re not using outdated login info saved in a password manager

2. Try again in Origin

   Once you’ve confirmed your credentials are working on the bank’s site, come back to Origin and try linking your account again.

3. Still stuck?

   If you’re still seeing an error, it could be an issue on our aggregator’s end. To help us investigate, please share the following:

   • A screenshot of the error message you’re seeing in Origin

   • The number of characters in both your username/email and password

   • The URL of the bank website you use to log in

We’ll work with our partners to get this resolved as quickly as possible. Don’t hesitate to reach out!